Refund Policy
Transparent terms for deposits, cancellations, original-method refunds and special cases.
AMC Refund Policy
AMC generally provides refunds for any unused portion of a patient's deposit after a treatment or procedure is completed, and for cancellations. Refunds are typically processed using the original payment method. If the refund is due to a credit card payment, a commission and VAT may apply if the patient requests a cash refund.
Payment Methods
Refunds are typically processed using the original payment method (e.g., credit card, cash, bank transfer).
Cash Refund (Credit Card)
If a credit card payment is refunded in cash, a commission and VAT may apply.
Original Receipt
Patients must return the original receipt to the Finance department for refund processing.
Insurance
Refunds related to insurance payments are processed after the hospital receives payment from the insurance company.
Bank Transfer
Refunds via bank transfer may incur bank service charges, exchange rate fluctuations, and differences between buying and selling rate.
Questions about your refund?
Contact our Finance department or call the hotline for assistance.